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Email Support care@dpra.in 48h response

Registered Office D. PRA Ventures Private Limited
K-355 Kesavpuram AV No.1,
Kalyanpur, Kanpur Nagar,
Uttar Pradesh – 208017, India

Grievance Officer Vandana Dwivedi
care@dpra.in
As per IT Act, 2000 & Consumer Protection (E-Commerce) Rules, 2020

Working Hours Monday – Saturday
10:00 AM – 6:00 PM IST
Closed on Sundays & public holidays

Response Time Email: Within 48 working hours
WhatsApp: Same day (business hours)
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WhatsApp Support +91 XXXX XXX XXX
For quick order-related queries

Consumer Rights Notice: As per the Consumer Protection (E-Commerce) Rules, 2020, all consumer complaints and queries will be acknowledged and addressed within 48 working hours. Our designated Grievance Officer is Vandana Dwivedi (care@dpra.in). You may also raise a complaint at the National Consumer Helpline (1800-11-4000).

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